When trying to solve a problem in your Tackle - Salesforce integration, your Tackle support specialist or cloud provider might ask you for your debug logs. These debug logs include a detailed audit of data flowing in and out of your Salesforce instance, and any error codes that may occur.
While setting up your Tackle - Salesforce integration, our instructions included a step to enable debug logs. This article will help you export those logs from your Tackle package in Salesforce so you can send them to your support specialist.
Navigate to Export Logs
Open the Tackle Setup Assistant.
In the Header open the Package Logs tab.
Click the dropdown for package logs and select All.
Click on the gear symbol (in the top right above the table).
Click Select Fields to display.
Verify that the Title is in the Visible Fields column.
If the Title is not in the Visible Fields column, drag it from the Available Fields column on the left.
Click Save.
Export debug logs
Click Printable View on the top right.
Select the Number of Records number dropdown and ensure it has as many records as possible.
Click Print This Page in the top right above Number of Records.
Save as a PDF.
Attach and send your saved log to [email protected] with a description for assistance with troubleshooting the Tackle Salesforce Integration.
If you have already been in touch with a member of the Tackle Support Team regarding troubleshooting your Tackle Salesforce Application, then please send your troubleshooting log to your support contact directly.