Legacy version
These troubleshooting steps only apply to older Tackle accounts. To figure out if your account can follow these steps, sign in to your Tackle account and click Integrations in the left menu. If you see separate integration cards for AWS Marketplace and AWS co-sell, you can follow this article.
If you see a single integration card for AWS instead, contact our Tackle support at [email protected] for more help.
In some cases involving permissions issues, it is not necessary to completely re-run all the stacks provided by Tackle. For these cases, you can simply update the CloudFormation stack used to configure the Tackle Role.
Before you begin
You will need access to the Tackle Platform🔗 and an AWS account with permissions to run CloudFormation templates, update IAM roles, and update IAM policies (typically an Admin role).
To update your Tackle Role permissions
Sign into Tackle and navigate to Account Settings > Marketplace > AWS > Grant Tackle Access🔗.
Click the Info icon next to the Launch Stack button.
You should see something similar to the following:
Note the Template URL and the Externalid parameter for future use.
Sign into the AWS Console using an account with permissions to update roles and run CloudFormation templates (typically an Admin role).
Navigate to CloudFormation > Stacks🔗.
Click on the stack that created the Tackle Role. The stack is called Tackle-Role by default, but may have been changed.
Click Update.
Select Replace Current Template.
Copy the CloudFormation Template URL value from Step 4 and enter it in the box for Amazon S3 URL. Click Next.
Copy the Externalid parameter value from Step 4 and enter it in the box for Externalid. (Note: this value may be prefilled with the Externalid value from Tackle). Click Next.
On the screen Configure stack options review the default values and click Next.
On the screen, Review Tackle-Role, review the update and check the box acknowledging that you may create IAM resources, and click Submit.
Once the CloudFormation stack update is complete, your Tackle Role will be up to date with the new required permissions.