Before you begin
Buyers must have the following prerequisites to accept a private offer on AWS marketplace:
The
AWSMarketplaceManageSubscriptionsIAM permission is required to accept the private offer.The buyer must be logged in to the AWS account specified on the private offer.
The AWS private offer must be available in the same region associated with the buyer account. During private offer creation, confirm which region the buyer billing account is located in and ensure this region is selected.
Accept the offer
Buyers will navigate to the private offer by clicking the unique private offer link from the Tackle notification or sales representative.
Tip: If for some reason the private offer link URL is inaccessible, buyers can also navigate to the product in the AWS Marketplace, click Continue to Subscribe and then select the offer from the drop down named Offer Selection.
Review the offer to ensure they are viewing the correct offer and click Create Contract.
Click Set up your account and complete the registration form so that the ISV can provision the software.
For more in depth information on the buyer experience on AWS marketplace, see the video Subscribing to SaaS Contract Private Offers🔗.
Common Acceptance Issues
Note
For ABO (Agreement Based Offers) you will NOT be able to see the offer preview even if the offer is active. The buyer WILL be able to see the offer as long as they meet the private offer acceptance requirements.
Buyer Unable to See the Private Offer
If the buyer is unable to see the private offer then the offer may be expired or they are not logged into the correct AWS account that was whitelisted for the offer.
Buyer Unable to access the Registration Page
Registration is not required to complete a transaction on AWS marketplace. If the buyer is able to click purchase and gets stopped at the registration page, then the transaction may still be complete. You can confirm this by:
checking the Agreements Tab🔗 in your AMMP.
checking the customer subscriber report🔗 for transactions older than 3 days.
contact Tackle Support🔗 to request an entitlement check.
Depending on the type of private offer, you may only find proof in a specific area, so you should check all areas.
For each of the following offer types, here is where you can confirm that the transaction is complete:
Standard Private Offer
Daily Customer Subscriber Report (1-2 days after transaction date)
Agreements Tab
Entitlement check
Channel Partner Private Offer
Channel Partner’s Agreement Tab
Daily Customer Subscriber Report (1-2 days after transaction date)
Confirmation email sent to the vendor
Future Dated Agreement (FDA) Private Offer
Agreements Tab
If you have confirmed that the transaction is complete then Tackle should still send out an Unregistered Order Notification that will provide them with a registration URL. If you do not receive an Unregistered order Notification, contact Tackle Support.
Common Causes
Common causes for the buyer not being able to get to the registration page after purchase can include a bad payment method, a browser timeout error or a misconfiguration in Tackle’s system.
Note
True browser timeout errors do occur rarely. In these cases, trying later will result in a successful registration.
Integration Misconfiguration
Incorrect SaaS Fulfillment URL configured on the product in AMMP.
Incorrect identifier or bad registration URL in the Tackle Platform.
The listing’s product ID does not exist in Tackle in the Tackle Platform.
Failed Payment Method
If a buyer attempts to purchase and is able to click through but gets an error instead of the registration page, it could be due to a failed payment method on their account. This is usually easily confirmed by the notifications that Tackle sends. The notifications we send will go out in this order, one immediately after the other:
New Order notification
Order Canceled notification
If you see these notifications and confirm that there is no evidence that the transaction was complete then you can confidently say that the transaction did not complete due to a failed payment method. The buyer will need to check that their payment method is still valid. If they have a credit card on the account then they will want to call their credit card company and make sure that the charge didn’t fail.