Before you begin
Buyers must have the following prerequisites to accept a private offer on Microsoft commercial marketplace:
The Enterprise Agreement Admin or Billing Account Owner role is required to accept the private offer terms.
The Owner or Contributor role in the organization's main Azure Account on the subscription (not marketplace account) is required to subscribe to the private offer.
The buyer must be logged in to the Azure account specified on the private offer.
The Microsoft private offer must be built on a public plan available in the same market associated with the buyer account. During private offer creation, confirm which market the buyer billing account is located in and ensure this market is selected.
Tip
Avoid common buyer errors by pre-checking their account for a private offer eligibility🔗 using the tool provided by Microsoft.
Accept the offer
The buyer must navigate to the private offer by clicking the unique private offer link from the Tackle notification or sales representative.
Tip: In the event the URL is inaccessible, buyers can also go to their Azure Portal🔗, click Marketplace, then click Private Offer Management and select the offer there.
The buyer can then view the offer to ensure they are viewing the correct terms, check the Terms and Conditions box, and click Accept.
When the acceptance process completes, click Purchase.
The buyer can then select the agreed upon billing term and other options in the panel that open up.
Important: Unless agreed otherwise, always select "Off" for Recurring Billing. This prevents unintentional auto-renewal at the end of the subscription term.
Click Review and Subscribe, and review the configured private offer.
Click Subscribe.
When the subscription process completes, click Configure Account Now.
Complete the registration form so that the ISV can provision the software.
For more in depth information on the buyer experience on Microsoft commercial marketplace, see the video Accepting and purchasing a Private Offer: The customer experience🔗.
Common acceptance issues
Buyer unable to complete the purchase
This issue can occur when the plan on the private offer is retired or it no longer exists. When this happens, the Purchase option is grayed out and the buyer is unable to complete their purchase.
If the Purchase button is grayed out, verify if the plan that the private offer was created with is still active or published.
Buyer is unable to access the registration page
When the buyer is unable to access the registration page, this will leave their subscription in a “pending approval” state and prevent them from being billed. After an hour the vendor will receive an Incomplete Order email with a link to register and complete the purchase. If the vendor associated the offer with Tackle Offers it will use that information to register the order after the hour.
Common errors:
Incorrect Product ID in Tackle Platform
It is possible that the product id inside the Tackle Platform and the product id on the listing in the marketplace are not aligned. If they are not, the buyer will see a message saying that the “product id does not exist” instead of the registration page.
To check if this is the issue, go to the Tackle Platform and find the listing. If you see “-preview” or other unexpected values in the product id, please contact Tackle Support for assistance resolving this issue.
Azure Application is Expired or Invalid
If the Azure application is expired or if the credentials in the Tackle Platform are invalid, then the buyer will not be able to access the registration page and they will see the following error message instead of a registration page: {"code":"session_failure","description":"Failed to initialize Azure session"}
To resolve the error, we will need to make sure the credentials in the Tackle Platform align with the application in your tenant. See Reconnect to cloud marketplaces for instructions on how to resolve this issue.
Cloud Solution Provider Account
If the buyers' subscription (account) is managed by a CSP (Cloud Solution Provider) then they may be unable to purchase from the SaaS listing. They may not know that their account is set up this way but when attempting to subscribe to the offer they will see an error like the one below.
There are three paths to resolve this issue:
Have the buyer create a new account separate from the CSP account and use that to purchase. If they do so, then you will have to update the offer to whitelist the new account.
Have the buyer ask the CSP for owner permissions to enable them to accept the offer (this is known as a “Customer-led CSP offer” by the marketplace).
The final option is to take the deal direct outside of the marketplace.