Cloud marketplaces, such as Google, charge a fee on all marketplace transactions. The amount of that fee depends on the seller’s history and relationship with Google Cloud Marketplace. For more information, contact your Google Cloud Marketplace BD and/or PDM.

Future dated agreements (FDAs) on the Google Cloud Marketplace allow you to create private offers where the buyer’s subscription begins at a preset future date.

You can use FDAs to execute early renewals and better align purchasing with buyers’ budgets. Additionally, future dated agreements give your sales and finance teams the flexibility to execute and book deals while providing software at a later date.

Important

Automatic approval must be enabled on your listing to create future dated agreement private offers for Google Cloud. Enable your listings for future dated agreements in Tackle.
​

Google collects taxes for purchases through the marketplace as the Merchant of Record. In some jurisdictions (for example, if you are outside the US🔗), you may be required to charge Google taxes (like VAT/GST) on its payment of revenue share to you. If so, you need to notify Google of that requirement (because Google would not know this independently), and include those taxes on an invoice so that Google can pay those taxes and then claim those taxes as a credit from the relevant authority. You can send those invoices to the [email protected] alias, and it will be routed to the correct department.

For specific questions about taxes on your transactions, get in touch with your Google Cloud Marketplace BD and/or PDM.

When creating your listing🔗 or a private offer🔗 in a cloud marketplace, you have the option to use your own custom EULA or leverage one of the cloud provider’s standard contracts. Using the standard contracts provided by cloud providers can reduce the time it takes your buyer's legal team to review the EULA.

Specific contracts available in the Google Cloud Marketplace are:

For more information, see the Google Cloud Marketplace EULA Terms Directory🔗.

Answer (Google offers discounts for purchases made through Google Cloud Marketplace for customers who commit to a minimum quota of investment. This quota is commonly called "burndown."

When buyers transact on a SaaS listing, 100% of that transaction will count toward their committed spend with Google, up to 50% of their total commit amount.

On Google Cloud Marketplace, public orders automatically renew by default, and this setting cannot be changed. For private offers, you can choose to allow your buyer the option to enable “auto-renew” when you create the offer.

Buyers can update the auto-renew settings on their subscriptions at any time.

Each month, Google computes how much your buyers paid for your products, and what Google owes you. You receive your payouts typically on the 21st of every month.

For more information check out the Google Cloud Billing Guide:

Check out this article to understand how to reconcile disbursements from Google🔗.

Google Cloud Marketplace, like most cloud marketplaces, typically does not disclose this information about buyers to sellers. If you need this information, you should capture from the buyer as part of your sales process.

Sellers can submit a cancellation request for a subscription from the Service Desk Portal, and no explicit customer approval is required in this initial request.

All billing related support cases should be submitted by a Billing Administrator. If a case is submitted by a non-Billing Administrator, the Billing Admins will receive an email from Google Cloud Support ([email protected]) stating “Action Required: Authorize a User for Support on Your Billing Account [Billing Account Name]“, to reply granting consent for continuation of support. Non-Billing Admins that submit billing cases will experience delays getting those cases resolved while the Google Cloud Support team seeks the necessary approvals from your Billing Admin(s).

In order to efficiently process the cancellation and/or refund request, you will need to provide the following information using the below template: