You can complete this in the SaaS Resource Management area of Azure Portal. Canceling the order within the 72 hour buyer's remorse window initiates a full refund for the subscription charges. This will not refund any additional usage charges.
Important
Weekends and holidays are included in the 72 hours. Therefore, a subscription activated at 1pm on Friday will need to be cancelled by 1pm on Monday or it will fall outside the remorse window.
If a buyer needs to cancel an order after the 72 hour buyer’s remorse window, they must submit a support request to Microsoft Support.
You may cancel any active (accepted) order by submitting a request to Microsoft support. If you do not require a refund for the order, it may be preferable to just let the order cancel naturally at the end of the marketplace subscription term. If you do need to refund the order, you will need to ask your customer to submit the cancellation and refund request.
Tip
Microsoft commercial marketplace processes strongly favor a buyer-led request process. Tackle recommends engaging with the buyer from the earliest stages of the refund process to avoid added friction.
Refund and cancel an order (within 72 hours)
A buyer may self-request a cancellation and refund of an Azure Marketplace purchase within the Buyer's Remorse Window. This is completed in the SaaS Resource Management area of Azure Portal. Canceling the order within the 72 hour Buyer's Remorse Window initiates a full refund for the subscription charges. This will not refund any additional usage charges.
The buyer needs to complete the following to cancel an order in Azure (within 72 hours):
Go to Azure SaaS Resource Management🔗.
Select the subscription to cancel.
Click Cancel Subscription.
Refund and cancel an order (after 72 hours)
The buyer must submit a support request to Microsoft Support in order to initiate the refund after the 72 hour buyer's remorse window. This is the most efficient way to work with Microsoft support to process refunds. Going outside this model can lead to significant delays in the refund process.
The buyer needs to complete the following to cancel an order in Azure (after 72 hours):
Log in to Azure using the account that purchased the offer.
Click the hamburger menu in the top left of the page and select the Help & Support🔗 section.
Select Billing as the Issue Type.
Select the subscription used to purchase the offer.
Complete the Summary section.
Select Refund Request as the Problem Type.
Click Next twice to get to the Additional Details section.
Provide the following information in a request to expedite the refund process:
Refund Amount
Reason for the Refund
Note: If unsure of what to select, choose Other and state the reason.
Request Type: new refund request or check the status of an existing refund request
Plan ID for the purchased plan
Explanation of why the charges are incorrect
Check Yes under Advanced Diagnostic Information.
Review contact information to make sure it is up to date.
Create the request.