You can cancel an active subscription (an offer that’s already been accepted) or provide a refund to your buyer for other reasons including:
Buyer accidentally subscribed to the wrong private offer or at public offer pricing
You need to amend an existing agreement in the AWS Marketplace, but your buyer is not on invoicing terms
Buyer accidentally auto-renewed their subscription
A private offer was created with incorrect terms and accepted by the buyer
AWS Marketplace now provides a self-service process for submitting refund and cancellation requests.
Important
AWS no longer accepts cancellation or refund requests submitted through the AWS Marketplace Support Center console. Requests submitted via that channel will be rejected.
To request a refund or cancellation:
Sign in to your AWS Management Console🔗.
Navigate to AWS Marketplace > Sell > Agreements🔗.
Locate the subscription or order you want to cancel or refund.
Select the order and follow the on-screen prompts to submit your request.
Provide the required details, including a reason for the refund or cancellation.
For complete instructions and eligibility requirements, see Refunds in AWS Marketplace🔗.