When Tackle can't sync a co-sell record with Microsoft, the record can fall out of date without an obvious signal. Tackle Co-Sell now surfaces these sync errors directly in the listing so you can find and diagnose them faster.
Find co-sells with errors
In Tackle, go to Co-Sell.
Click Filters. Under Conditions, set Errors to Has Microsoft errors.
Review the filtered list. Co-sells with a sync error display an error badge next to the record.
Tip: Hover over the error badge to see a short summary of the issue without opening the record.
View error details
Open a co-sell record that has an error badge.
Go to the Activity tab.
Find the most recent sync error entry. It includes the error type, the date and time it occurred, and the full error detail from Microsoft.
Use these details to identify what caused the sync to fail so you can correct the source data.
Note:
This article covers sync errors between Tackle and Microsoft. For AWS or Google Cloud, see the related articles below. For errors surfaced in Salesforce fields and reports, see 'Troubleshoot co-sell sync errors in Salesforce.'
Related articles:
Troubleshoot co-sell sync errors in Salesforce